Written complaints may be sent to [email protected] or by post to Trenkova 14, 34000 Požega, Hrvatska. We respond in writing within 15 days of receipt at the latest, in accordance with Croatian consumer protection legislation.
If the delivered goods are defective, notify us within two months of discovering the defect. Please include the invoice number and a photograph. Once the defect is established we replace, repair or refund the item, as agreed.
If you received the wrong item or the goods were damaged in transit, contact us within eight days of receipt. In that case we bear the cost of replacement.
Sealed goods which are not suitable for return for health protection or hygiene reasons (sterile instruments, materials in sealed packaging) cannot be returned once the seal has been removed after delivery.
Approved refunds are paid by the same means used for payment, within 14 days of receiving the returned goods or proof of dispatch at the latest.
Send a written complaint to [email protected] or by post to Trenkova 14, 34000 Požega, Hrvatska. We respond in writing within 15 days of receipt at the latest.
Not once the seal has been removed after delivery. Sealed products that are unsuitable for return for health protection or hygiene reasons cannot be returned opened.
Contact us within eight days of receipt and attach a photograph. In that case we bear the cost of replacement.
Approved refunds are paid within 14 days of receiving the returned goods or proof of dispatch at the latest.
